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KLM Lab's Online Store Policies

We value our customers and their privacy. All personal information is used to ensure efficient processing of each order, and for contact / identification purposes. We will not give, sell, rent, or loan personal information to any third party, unless legally required or customer authorization is received.


KLM's Webstore uses an order form to process product orders. We collect user contact and financial information. Contact information is used in the event a processing complication occurs, corporate changes or changes in privacy practices. Financial information is used to collect payment for products purchased. Customer ID numbers are assigned to Webstore user's to verify identity and establish account information. Users have a choice of receiving future mailings during the registration process.


The KLM Webstore takes great precaution to protect user information. When sensitive information is submitted via the Webstore, it is protected both on-line and off-line. Sensitive information such as credit card numbers is encrypted and protected. While on a secure page, such as the KLM Webstore order form, the lock icon on our web browser becomes locked.


Returns must be authorized in advance and free from wear (in new condition). Customer pays return shipping and may need to pay a restocking fee, depending on products and quantities ordered. Modified products are not eligible for return. Please submit return requests in writing to cservice@klmlabs.com, or call customer service at 855-755-5511 during normal business hours, Monday through Friday from 8:00am to 5:00pm PST excluding holidays. If a return is authorized, options will be provided. If a return is ineligible, the reason will be specified.


Please submit any cancellation in writing to cservice@klmlabs.com, or call customer service at 855-755-5511 during normal business hours, Monday through Friday from 8:00am to 5:00pm PST, excluding holidays.

Cancellation requests must contain the following: First name, last name, telephone number, shipping / billing address, order number and email address. This information must match the information submitted when the order was placed. Please state the best method of contact if questions arise regarding cancellation of the order.

Every effort will be made to accommodate the cancellation of your order, providing it has not already been charged and / or shipped out.

If you have any questions about the security at our web site, please send an e-mail to cservice@klmlabs.com.


The klmlabstore.com website and blog contain content and information that is for informational purposes only. We do not provide any medical advice in this blog or on this website, and the information wherein should not be construed or used as such. Browsing klmlabstore.com or providing medical information to us via email or the website does not create or infer a physician-patient relationship. No information within klmlabstore.com is intended to replace the services of a physician or trained health professional. A licensed physician should always be consulted in all matters relating to your health.


Testimonials found at klmlabstore.com are unverified results that have been sent to us by the purchasers of KLM products. It may not reflect the typical user’s experience, may not have the same results for the average person, and are not intended to guarantee that anyone will achieve the same results.

Again, it is possible that even with perfect use of our insoles, you will not achieve the results described in testimonials. They are meant to be a showcase of the best results KLM products has produced, and should not be taken as the results a typical user will get.

Klmlabstore.com may contain affiliate links to products we have either personally used and/or recommended. Klmlabstore.com may receive compensation for referring you to purchase these products. These funds help to support this site and allow us to continue to provide recommendations for products that may be beneficial to you. Thank you in advance for supporting the site if you decide to purchase a product through an affiliate link we provide.

If we claim or appear to be an expert on a certain topic, product, or service, we will only endorse products or services that we believe, based on our experience, are worthy of such endorsement. We highly recommend that YOU as the consumer investigate/verify any product claim, statistic, quote, or representation regarding said product with the manufacturer or provider.